How Social Media is Changing Crisis Communication Strategies: Evidence from the Updated LiteratureCheng, Y. (2018). How social media is changing crisis communication strategies: Evidence from the updated literature. Journal of Contingencies and Crisis Management, 26(1), 58–68.
This article was chosen to provide an in-depth analysis on the processes used to incorporate social media into crisis communications within any context. Researchers examine processes such as how to integrate various stakeholder requirements for communication, furthermore the multifaceted process of conducting interactive crisis communications, which has continued to evolve within the field of Safety, Security and Emergency Management. Through this review, researchers show the importance of managing social-mediated dialogues between any organization and public who will receive information after a significant incident has occurred.