MSOL-5104: Leadership: Change, Crises, and Communication

Liu, B. F., Iles, I. A., & Herovic, E. (2020). Leadership under fire: How governments manage crisis communication. Communication Studies, 71(1), 128-147.
Effective leadership is essential to the prevention, management, and preparation for crisis within the organization. Here, you will examine the concept of the “organizations images” and how that relates to crisis management.

Varma, T. M. (2020). Responsible leadership and reputation management during a crisis: The cases of delta and united airlines. Journal of Business Ethics.
In this article, you will see how the actions that are taken during a time of crisis directly impact the reputation of the organization. Here you will see how the actions that were taken by the CEO of United and Delta Air Lines after the forceful removal of passengers had an effect on its reputation in the eyes of the stakeholders.

Mutch, C. (2015). Leadership in times of crisis: Dispositional, relational and contextual factors influencing school principals’ actions. International Journal of Disaster Risk Reduction, 14(Part 2), 186–194.
This particular article discusses themes that are gleaned from multiple interviews with four school communities and their principles in New Zealand in the aftermath of a 2011 earthquake. In times of crisis, people depend on guidance from supportive authority. In the case of education, students look for leadership from their teachers and principals. This article examines the critical role of leadership in a crisis situation.