LibGuides: TIM-8210 V3: Week 2 Resources

Week 2 Resources

Reminder: Please complete the O’Reilly login steps (See the Accessing O’Reilly link in the Week 1 Resources area) where you get an email that will allow your browser to keep your password, solving future access limitations.

Total Quality Management: Key Concepts and Case Studies
Kiran, D. R. (2017). Total quality management: Key concepts and case studies. Butterworth-Heinemann.
This reference is important because it introduces the current QM objectives for customer satisfaction, QM methods, lean strategy, and lean six sigma. It also provides background information that can be applied later in the course, to include during the Signature Assignment.

Read Chapter 10: Customer Satisfaction.Read Chapter 20: Seven Traditional Tools of TQM.
Read Chapter 21: The Seven Modern Tools of TQM.
Read Chapter 24: Six Sigma.
Read Chapter 25: Lean Management.

Implementing Lean in Engineer-to-Order Manufacturing: Experiences from a ETO Manufacturer
Matt, D. T., & Rauch, E. (2014). Implementing Lean in Engineer-to-Order Manufacturing: Experiences from a ETO Manufacturer. In V. Modrák & P. Semančo (Ed.), Handbook of research on design and management of lean production systems (pp. 148-172). IGI Global.
Read Chapter 8: Implementing Lean in Engineer-to-Order Manufacturing: Experiences from a ETO Manufacturer.

Note: The resources below are suggested, optional readings for use in this course.

Breaking it Down: Dissecting the Problem Solving A3 Report
Back to Basics: Breaking It Down. (2020). Asq.org.
This is a detailed example of a completed A3 report.
Why and How to Employ the SIPOC Model
Brown, C. (2019). Why and how to employ the SIPOC model. Journal of Business Continuity & Emergency Planning, 12(3), 198–210.
Descriptive approach to developing the SIPOC diagram.
Analysis of the A3 Report Template and Suggestions for Improvement
Ta, S., & Xu, X. X. (2017). Analysis of the A3 report template and suggestions for improvement. 2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Industrial Engineering and Engineering Management (IEEM), 2302–2306.
Case study analysis where complex manufacturing operations are explored, along with the particular steps to follow to complete the A3 report.
From a Quality Management System (QMS) to a Lean Quality Management System (LQMS)
Bacoup, P., Michel, C., Habchi, G., & Pralus, M. (2018). From a quality management system (QMS) to a lean quality management system (LQMS). TQM Journal, 30(1), 20-42.