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CJ-7101: Management Issues in Justice Agencies

Week 7 Resources

Administration and Management in Criminal Justice: A Service Quality Approach

Allen, J.M., & Sawhney, R. (2019). Administration and management in criminal justice: A service quality approach (3rd ed.). Sage Publications.

Read Chapter 14.

This chapter explains the conclusion of all the ideas in the book by placing the customer at the center of the criminal justice organizations.

Access your Redshelf book in the Getting Started module of the course or click on Bookshelf in the top navigation bar of the course.

Optional Readings

Administration and Management in Criminal Justice: A Service Quality Approach

Allen, J.M., & Sawhney, R. (2019). Administration and management in criminal justice: A service quality approach (3rd ed.). Sage Publications.

Chapters 9, 10 and 11.

Access your Redshelf book in the Getting Started module of the course or click on Bookshelf in the top navigation bar of the course.