OL-7100 v3

Yeomans, M., Minson, J., Collins, H., Chen, F., & Gino, F. (2020, September). Conversational receptiveness: Improving engagement with opposing views. Organizational Behavior and Human Decision Processes, 160, 131–148.
This reading examines conversational receptiveness – the use of language to communicate one’s willingness to thoughtfully engage with opposing views.

Marron, D. (2018, April). Empathy is not endorsement [Video file]. TED Conferences.
In this 11-minute video, Marron highlights the importance of authentically engaging and taking the time with people that have diverse viewpoints and with whom you disagree.

Clardy, A. (2018). Managing organizational conflict: Towards a comprehensive framework of outcomes, practices, and competencies. Performance Improvement, 57(10), 10–25.
This reading proposes a framework of eight goals for conflict‐management programs and practices that involve surfacing conflicts early on, developing conflict‐management competencies, implementing routine conflict‐management processes, dealing with various causes and effects of conflict, and resolving problems of chronic conflict.

Dhar, J. (2018, October). TEDTalks: Julia Dhar-How to disagree productively and find common ground [Video file]. TED Conferences.
In this 15-minute video, Dhar offers three techniques to reshape the way people talk to each other so they can start disagreeing productively and finding common ground.

Wood, Z. R. (2018, April). Why it’s worth listening to people you disagree with [Video file]. TED Conferences.
In this 11-minute video focusing on finding common ground with others, Wood makes the case that people can build empathy and gain understanding by engaging tactfully and thoughtfully with controversial ideas and unfamiliar perspectives.