PM-6020 Management, Leadership and Team Building in the Project and Program Environment

Nash, D., & Hann, D. (2020). Strategic conflict management? A study of workplace dispute resolution in Wales. ILR Review, 73(2), 411–430.
This article discusses the importance of conflict management and how it is important to resolve conflict before it escalates.

Teague, P., Roche, W., Currie, D., & Gormley, T. (2020). Alternative dispute resolution in Ireland and the US model. ILR Review, 73(2), 345–365.
The purpose of this study is to convey dispute resolutions in the workplace. The article also gives specific instruction on what you could to solve conflict