PM-4610 v1

American Society for Quality. (2020). How to build a house of quality with technical and competitive benchmarking.
ASQ resource for defining quality based on desired product outcome.

Hauser, J. R., & Clausing, D. (1988). The house of quality. Harvard Business Review, 66(3), 63–73.
A practical explanation of how to use a House of Quality.

Hockenberry, J. (2012). We are all designers.
Designing with intent and understating customer intent.

PMI. (2019). Quality control: We asked the project management community: How do you overcome common problems during testing phases? PM Network, 33, 62–63.
Discusses common quality control problems that arise in product testing and how to solve them.

Griffin, J. A. (2015). Have you seen my bulldozer? A case study on why integrating the execution of risk and quality processes are critical for project success. Paper presented at PMI® Global Congress 2015—North America, Orlando, FL . Newtown Square, PA: Project Management Institute.
A case study that examines the impact of the failure to implement quality control processes.