The healthcare quality book: Vision strategies and tools (3rd ed.)Maulik S. Joshi, Elizabeth R. Ransom, David B. Nash, & Scott B. Ransom. (2014). The healthcare quality book: Vision strategies and tools (3rd ed.). Health Administration Press.
Read Chapter 11: Patient Safety and Medical Errors (Required).
Read Chapter 16: Implementing Quality as the Core Organizational Strategy (Supplemental Reading)..
