The productivity paradox in health information technologyBui, Q., Hansen, S., Liu, M., & Tu, Q. (2018). The productivity paradox in health information technology. Communications of the ACM, 61(10), 78–85.
A tool is only good if it is used appropriately. This article describes a case study where a healthcare organization implemented an expensive HIT system but, due to its manner of use, had only mixed results afterward.